Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Domestic Expedited Shipping Options
Deliveries to P.O. boxes or APO, FPO, or DPO aren't eligible for One-Day or Two-Day Shipping. Note: When you select One-Day or Two-Day Shipping, we may use air or ground shipping to deliver your items within the promised time frame
Do You Ship Internationally?
Amazon.com ships products internationally with Werck Store. Available product lines, shipping rates and fees vary depending on the delivery address for your order. To learn how to search and browse items that are eligible for international shipping, go to our Search for Items Eligible for International Shipping Help page.
How Long Will It Take To Get My Package?
Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.
Items sent by third-party sellers from the Werck Store can in some cases also be tracked. It's possible if the seller has shared this information with Werck Store and you have chosen a traceable shipping method.
Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.
If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.
If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.
Note: If you want to contact the carrier delivering your package, use the contact details on Carrier Contact Information.
PAYMENT
What Payment Methods Are Accepted?
Accepted Payment Methods: Werck Store accepts a variety of payment options, including
credit and debit cards The following payment methods are available for use: Visa
MasterCard/EuroCard Discover Network American Express Diner's Club (U.S billing addresses
only) JCB NYCE STAR China UnionPay (credit card only) Visa, MasterCard, or American Express
prepaid credit or gi cards Venmo.
Is Buying On-Line Safe?
How Werck Store Protects Your Personal Information.
We design all of our systems and devices with your privacy in mind and have invested heavily in ensuring the security of your personal information across our business.
Order & Retunrs
How do I place an Order?
The availability estimate for each product detail page tells you how soon we can dispatch the item to you.
If you have a default international shipping address, the product detail pages indicate if we can ship to your address.
Note: If the product isn't in stock, the availability indicates the estimated time it will take us to get it from our suppliers under normal conditions.
The availability estimates on our website only apply to products shipped and sold by Werck Store:
How Can I Cancel Or Change My Order?
Go to Your Orders and select the order you want to cancel.
Select Cancel items
Note: For third-party seller orders, select Request Cancellation. If Request Cancellation is no longer available, contact the seller for instructions. Go to Contact Third-Party Sellers.
Select the check box of the item that you want to remove from the order. To cancel the entire order, select all of the items.
Select Cancel selected items in this order when finished.
Confirm that your order is cancelled
After submitting the cancellation, you'll receive a confirmation message on the screen. You'll also receive a message in the Message Center in Your Account.
Do I need an account to place an order?
If the order hasn't shipped: Go to Change Your Order Information. Select a different shipping address where someone can sign for your order. If the order already shipped: Contact the carrier. Arrange to collect the shipment Note: If you can't collect your order, you can refuse delivery and contact us.
How Do I Track My Order?
Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.
Items sent by third-party sellers from the Werck Store can in some cases also be tracked. It's possible if the seller has shared this information with Werck Store and you have chosen a traceable shipping method.
Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.
If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.
If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.
How Can I Return a Product?
You can return many eligible items sold on Werckstore.shop. When you return an item, you may see different return options depending on the seller, item, or reason for return.